• Contact the NFB
  • Important Notices
  • Visit nfb.ca
  • Français

HELP CENTRE

  1. Home
  2. Digital Downloads

Digital Downloads

22 Articles

How do I purchase a downloadable film on NFB.ca?

Which media player is best for playing my download?

How do I find the films I have purchased?

I’m having issues with my download on NFB.ca.

What should I do if the film I downloaded doesn’t play properly or is corrupted?

Are subtitles available on downloaded or rented titles? Are they supported on my media player and portable device?

Can I get a refund for a movie I downloaded or rented?

Can I download a purchase multiple times?

How can I pay for the purchase of my rental or download?

How much hard-drive space does a downloaded film take up?

Which operating systems and media players are compatible with a downloaded file?

What is the format of NFB digital films?

Can I watch my downloaded film on my TV? How?

What are the system requirements to download a film on NFB.ca?

Do downloads support surround sound?

I want to download a film, but your system is telling me that the film isn’t available in my territory.

How do I transfer my downloaded films to my portable device?

How long does it take to download a film?

What is the difference between HD, SD and Mobile formats?

Are certain films only available in certain countries?

Is the surround sound option available with the films I rented or downloaded?

Are subtitles or closed-captions available on downloaded or rented titles? Are they supported on my media player and portable device?

Popular articles

  • What happened with interactive websites that used Adobe Flash?
  • How to take a screenshot with Mac OS
  • What is the National Film Board of Canada (NFB)?
  • How to take a screenshot with Windows
  • CAMPUS USER GUIDE

Recent articles

  • The film I’m trying to watch keeps starting and stopping.
  • Which media player is best for playing my download?
  • NFB Archives 2.0: Same Great Content, Great New Platform 
  • How do I invite my students to access Media School?
  • How can I access the demo for Media School?

Get Started

Subscribe to our newsletters Create your free NFB.ca account NFB films on smart TVs and mobile devices

Resources

Contact Us Create with the NFB Media Store

Our sites

NFB.ca NFB Blog NFB Production NFB Education NFB Distribution NFB Archives

Connect With Us

Facebook Twitter Viméo Youtube Instagram
Canada © 2023 National Film Board of Canada | Institutional Website | Terms and conditions | Privacy Policy | Jobs