HELP CENTRE

How do I purchase a downloadable film on NFB.ca?

Which media player is best for playing my download?

How do I find the films I have purchased?

I’m having issues with my download on NFB.ca.

What should I do if the film I downloaded doesn’t play properly or is corrupted?

Are subtitles available on downloaded or rented titles? Are they supported on my media player and portable device?

Can I get a refund for a movie I downloaded or rented?

Can I download a purchase multiple times?

How can I pay for the purchase of my rental or download?

How much hard-drive space does a downloaded film take up?

Which operating systems and media players are compatible with a downloaded file?

What is the format of NFB digital films?

Can I watch my downloaded film on my TV? How?

What are the system requirements to download a film on NFB.ca?

Do downloads support surround sound?

I want to download a film, but your system is telling me that the film isn’t available in my territory.

How do I transfer my downloaded films to my portable device?

How long does it take to download a film?

What is the difference between HD, SD and Mobile formats?

Are certain films only available in certain countries?

Is the surround sound option available with the films I rented or downloaded?

Are subtitles or closed-captions available on downloaded or rented titles? Are they supported on my media player and portable device?