Don’t worry, if we are unable to resolve your problem during the rental window period, we may be able to refund your purchase; please contact us.
- Are subtitles or closed-captions available on downloaded or rented titles? Are they supported on my media player and portable device?
- Is the surround sound option available with the films I rented or downloaded?
- I’m having issues with my download on NFB.ca.
- I’m having issues with my rental on NFB.ca.
- I’m having problems making a purchase on NFB.ca.
- What should I do if the film I downloaded doesn’t play properly or is corrupted?