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HELP CENTRE

  • General Information 25 Articles

    • What is the National Film Board of Canada (NFB)?
    • What is the NFB blog?
    • How can I make a film with the NFB?
    • How do I share videos?
    • Which Internet browsers does NFB.ca support?
    • Why can’t I find a particular NFB title on the site?
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  • My Account 14 Articles

    • How do I create my NFB.ca account?
    • How do I confirm my NFB.ca account?
    • I forgot my password.
    • What is Single Sign-On (SSO)?
    • I am having trouble logging in to NFB.ca
    • How do I change my profile information?
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  • Viewing films online 20 Articles

    • Can I really watch films for free on nfb.ca?
    • How much time do I have to view a rental?
    • What system requirements are needed to watch videos on NFB.ca?
    • I’m having issues with my rental on NFB.ca.
    • I’m having problems making a purchase on NFB.ca.
    • I’m having difficulties streaming a film.
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  • Digital Downloads 23 Articles

    • How do I purchase a downloadable film on NFB.ca?
    • Which media player is best for playing my download?
    • How do I find the films I have purchased?
    • I’m having issues with my download on NFB.ca.
    • What should I do if the film I downloaded doesn’t play properly or is corrupted?
    • Are subtitles available on downloaded or rented titles? Are they supported on my media player and portable device?
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  • NFB Education 31 Articles

    • Media School 6 Articles
    • How can I find NFB films to use in the classroom?
    • What educational resources are available on nfb.ca?
    • What educational apps are available?
    • Do I need to buy a licence or Public Performance Rights if I want to show a film in a classroom?
    • Do I need to pay Public Performance Rights to show an NFB film publicly?
    • What are Public Performance Rights (PPR)?
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  • Mobile and TV Apps 14 Articles

    • NFB Films App 7 Articles
    • NFB StopMo Studio 1 Article
    • Watch NFB films on my TV 4 Articles
    • Can I use a video adapter to watch films on my TV?
    • What educational apps are available?
    • Why is the StopMo application not available anymore?
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  • DVD Sales 6 Articles

    • How do I purchase a DVD?
    • Can I cancel or modify an order?
    • How can public libraries order DVDs for loans to patrons? 
    • How can I order DVDs for resale purposes?
    • How can federal government organizations order DVDs? 
    • I placed an order, but I haven’t received it. What can I do?
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  • Public Screenings and Events 6 Articles

    • Can I organize in-person or virtual public screenings of NFB films in Canada?
    • How do I host a screening in my community?
    • As a librarian, what public screening programs am I able to offer my patrons?
    • What is the NFB’s AABIZIINGWASHI (WIDE AWAKE) collection?
    • What is the RENDEZ-VOUS DE LA FRANCOPHONIE (RVF)?
    • Where else are your films available other than NFB.ca?
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