HELP CENTRE

Can I really watch films for free on nfb.ca?

How much time do I have to view a rental?

What system requirements are needed to watch videos on NFB.ca?

I’m having issues with my rental on NFB.ca.

I’m having problems making a purchase on NFB.ca.

I’m having difficulties streaming a film.

The film I’m trying to watch keeps starting and stopping.

I stop the film to let it buffer, but after I’ve clicked play again, all the streaming progress has disappeared.

Are subtitles available on downloaded or rented titles? Are they supported on my media player and portable device?

Can I get a refund for a movie I downloaded or rented?

How can I pay for the purchase of my rental or download?

Do rentals support surround sound?

Can I watch my rented film on my TV? How?

I want to rent a film but your system is telling me that the film isn’t available in my territory.

Can I watch a film on my mobile device’s browser?

Are certain films only available in certain countries?

Is the surround sound option available with the films I rented or downloaded?

Are subtitles or closed-captions available on downloaded or rented titles? Are they supported on my media player and portable device?

Do I need to create an NFB account to watch films on NFB.ca? 

How can I purchase a film in a digital format?