HELP CENTRE

Are subtitles or closed-captions available on downloaded or rented titles? Are they supported on my media player and portable device?

Is the surround sound option available with the films I rented or downloaded?

Are certain films only available in certain countries?

Can I watch a film on my mobile device’s browser?

I want to rent a film but your system is telling me that the film isn’t available in my territory.

Can I watch my rented film on my TV? How?

Do rentals support surround sound?

How can I pay for the purchase of my rental or download?

Can I get a refund for a movie I downloaded or rented?

Are subtitles available on downloaded or rented titles? Are they supported on my media player and portable device?

I stop the film to let it buffer, but after I’ve clicked play again, all the streaming progress has disappeared.

The film I’m trying to watch keeps starting and stopping.

I’m having difficulties streaming a film.

I’m having problems making a purchase on NFB.ca.

I’m having issues with my rental on NFB.ca.

What system requirements are needed to watch videos on NFB.ca?

How much time do I have to view a rental?

Can I really watch films for free on NFB.ca?