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HELP CENTRE

  • General Information 25 Articles

    • What is the National Film Board of Canada (NFB)?
    • What is the NFB blog?
    • How can I make a film with the NFB?
    • How do I share videos?
    • Which Internet browsers does NFB.ca support?
    • Why can’t I find a particular NFB title on the site?
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  • DVD Sales 9 Articles

    • How do I purchase a DVD?
    • Why is the NFB online DVD store no longer available?
    • What are McIntyre’s customer service hours?
    • How do I create an account on McIntyre’s online DVD store?
    • Can I cancel or modify an order?
    • Is McIntyre also in charge of international DVD sales?
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  • My Account 11 Articles

    • I am having trouble logging in to NFB.ca
    • How do I change my profile information?
    • Which payment methods do you accept?
    • Can I share my account?
    • My password is not working.
    • I forgot my password.
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  • Digital Downloads 22 Articles

    • How do I purchase a downloadable film on NFB.ca?
    • Which media player is best for playing my download?
    • How do I find the films I have purchased?
    • I’m having issues with my download on NFB.ca.
    • What should I do if the film I downloaded doesn’t play properly or is corrupted?
    • Are subtitles available on downloaded or rented titles? Are they supported on my media player and portable device?
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  • NFB Education 8 Articles

    • What is NFB Education?
    • How can I find NFB films to use in the classroom?
    • What educational resources are available?
    • What educational apps are available?
    • Do I need to buy Public Performance Rights if I want to show a film in a classroom or educational setting?
    • What changes were made to Canadian copyright law in 2012?
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  • Viewing films online 18 Articles

    • Can I really watch films for free on NFB.ca?
    • How much time do I have to view a rental?
    • What system requirements are needed to watch videos on NFB.ca?
    • I’m having issues with my rental on NFB.ca.
    • I’m having problems making a purchase on NFB.ca.
    • I’m having difficulties streaming a film.
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  • NFB Campus 28 Articles

    • What is CAMPUS and what are its benefits?
    • How can I tell if my school already has a CAMPUS subscription?
    • What’s new on CAMPUS?
    • How can I search for films by age or subject?
    • How do I create a CAMPUS user account?
    • Can students create CAMPUS user accounts?
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  • Mobile and TV Apps 16 Articles

    • NFB StopMo Studio 3 Articles
    • NFB Films App 9 Articles
    • McLaren’s Workshop 2 Articles
    • Can I use a video adapter to watch films on my TV?
    • What educational apps are available?
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  • Live Webinars 3 Articles

    • What do I need to participate in a Live Webinar, in terms of technical requirements?
    • Can we have more than one classroom sign-on from our school for a Live Webinar?
    • Will the host of the Live Webinar be able to see or hear my class?
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