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HELP CENTRE

  • General Information 26 Articles

    • What is the National Film Board of Canada (NFB)?
    • What is the NFB blog?
    • How can I make a film with the NFB?
    • How do I share videos?
    • Which Internet browsers does NFB.ca support?
    • Why can’t I find a particular NFB title on the site?
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  • Viewing films online 18 Articles

    • Can I really watch films for free on NFB.ca?
    • How much time do I have to view a rental?
    • What system requirements are needed to watch videos on NFB.ca?
    • I’m having issues with my rental on NFB.ca.
    • I’m having problems making a purchase on NFB.ca.
    • I’m having difficulties streaming a film.
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  • NFB Education 43 Articles

    • Media School 8 Articles
    • NFB Campus 27 Articles
    • What is NFB Education?
    • How can I find NFB films to use in the classroom?
    • What educational resources are available?
    • What educational apps are available?
    • Do I need to buy Public Performance Rights if I want to show a film in a classroom or educational setting?
    • When do I need to buy Public Performance Rights?
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  • Mobile and TV Apps 17 Articles

    • NFB StopMo Studio 1 Article
    • Watch NFB films on my TV 6 Articles
    • NFB Films App 8 Articles
    • Can I use a video adapter to watch films on my TV?
    • What educational apps are available?
    • Why is the StopMo application not available anymore?
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  • My Account 11 Articles

    • I am having trouble logging in to NFB.ca
    • How do I change my profile information?
    • Which payment methods do you accept?
    • Can I share my account?
    • My password is not working.
    • I forgot my password.
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  • Digital Downloads 22 Articles

    • How do I purchase a downloadable film on NFB.ca?
    • Which media player is best for playing my download?
    • How do I find the films I have purchased?
    • I’m having issues with my download on NFB.ca.
    • What should I do if the film I downloaded doesn’t play properly or is corrupted?
    • Are subtitles available on downloaded or rented titles? Are they supported on my media player and portable device?
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  • DVD Sales 9 Articles

    • How do I purchase a DVD?
    • Why is the NFB online DVD store no longer available?
    • What are McIntyre’s customer service hours?
    • How do I create an account on McIntyre’s online DVD store?
    • Can I cancel or modify an order?
    • Is McIntyre also in charge of international DVD sales?
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  • Public Screenings and Events 6 Articles

    • Can I organize in-person or virtual public screenings of NFB films in Canada?
    • How do I host a screening in my community?
    • As a librarian, what public screening programs am I able to offer my patrons?
    • What is the NFB’s AABIZIINGWASHI (WIDE AWAKE) collection?
    • What is the RENDEZ-VOUS DE LA FRANCOPHONIE (RVF)?
    • Where else are your films available other than NFB.ca?
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