HELP CENTRE

• What is the National Film Board of Canada (NFB)?
• What is the NFB blog?
• How can I make a film with the NFB?
• How do I share videos?
• Which Internet browsers does NFB.ca support?
• Why can’t I find a particular NFB title on the site?

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• How do I purchase a DVD?
• Why is the NFB online DVD store no longer available?
• What are McIntyre’s customer service hours?
• How do I create an account on McIntyre’s online DVD store?
• Can I cancel or modify an order?
• Is McIntyre also in charge of international DVD sales?

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• I am having trouble logging in to NFB.ca
• How do I change my profile information?
• Which payment methods do you accept?
• Can I share my account?
• My password is not working.
• I forgot my password.

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• How do I purchase a downloadable film on NFB.ca?
• Which media player is best for playing my download?
• How do I find the films I have purchased?
• I’m having issues with my download on NFB.ca.
• What should I do if the film I downloaded doesn’t play properly or is corrupted?
• Are subtitles available on downloaded or rented titles? Are they supported on my media player and portable device?

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• What is NFB Education?
• How can I find NFB films to use in the classroom?
• What educational resources are available?
• What educational apps are available?
• Do I need to buy Public Performance Rights if I want to show a film in a classroom or educational setting?
• What changes were made to Canadian copyright law in 2012?

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• Can I really watch films for free on NFB.ca?
• How much time do I have to view a rental?
• What system requirements are needed to watch videos on NFB.ca?
• I’m having issues with my rental on NFB.ca.
• I’m having problems making a purchase on NFB.ca.
• I’m having difficulties streaming a film.

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• What is CAMPUS and what are its benefits?
• How can I tell if my school already has a CAMPUS subscription?
• What’s new on CAMPUS?
• How can I search for films by age or subject?
• How do I create a CAMPUS user account?
• Can students create CAMPUS user accounts?

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• NFB StopMo Studio 2 Articles
• NFB Films App 9 Articles
• McLaren’s Workshop 2 Articles

• Can I use a video adapter to watch films on my TV?
• What educational apps are available?
• Why does the NFB logo appear on my external screen when I connect my device to Apple TV?
• Why does the NFB logo appear on my external screen when I connect my device with a VGA adapter?

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• What do I need to participate in a Live Webinar, in terms of technical requirements?
• Can we have more than one classroom sign-on from our school for a Live Webinar?
• Will the host of the Live Webinar be able to see or hear my class?

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