If you are having issues purchasing a download, please click here.
If you are not able to find the film that you downloaded, please click on the following link to download it again: https://www.nfb.ca/member/my-library.
If the file that you downloaded seems to be defective, please click here.
Click here to see which media player we recommend for watching downloaded films.
Please don’t hesitate to contact us if you continue to have difficulties.