This is often caused by a slower or uneven internet connection. Here are a few easy ways to remedy this:

• Selecting a lower resolution for video playback*
• Using a wired connection instead of Wi-Fi
• Reducing the traffic on your network (downloading of other files at the same time, multiple users on the same network) may also improve playback
• Make sure that your bandwidth is sufficient to sustain streaming

If you are still experiencing issues, please make sure to contact our customer service.

*Please take note that our video files are always in the highest version in their range. Therefore, the quality is somewhat superior to a file of the same caliber generally offered on most streaming websites.