We have encoded our downloadable films in MP4 format with H.264 encoding and AAC sound. Films with subtitles are encoded in TTX format.
I’m having issues with my download on NFB.ca.
What should I do if the film I downloaded doesn’t play properly or is corrupted?
How do I find the films I have purchased?
Are subtitles available on downloaded or rented titles? Are they supported on my media player and portable device?
Can I get a refund for a movie I downloaded or rented?
Which media player is best for playing my download?