Please click here if you are having technical difficulties with your download; click here if you are having technical difficulties with your rental. Don’t worry, if we are unable to resolve your problem during the rental window period, we may be able to refund your purchase; please contact us.
How can I search for films by age or school subject?
To search for a film by school subject, click on EDUCATION in the left side menu of the main page. Then, click on MORE RESOURCES in the options at the top of the page and select School Subjects from the dropdown menu. Once on the School Subjects page, you will […]
How do I find the NFB educator’s guides?
There are two different ways to access our educator’s guides on our site. The first is by selecting the “Education” tab on a film page. This will bring you to the pedagogical evaluation and give you direct access to the PDF of guide if there is one available for this […]
What educational apps are available?
For more information about our educational apps, please click here.
What educational resources are available on nfb.ca?
NFB Education is a Canadian media portal that lets you see, understand and experience the world differently! The educational content on the NFB Education platform has evolved enormously in recent years. The current offering includes: A rich collection of films, interactive productions, documentary and animation series; Educational and thematic playlists; […]
Which payment methods do you accept?
We accept Visa, MasterCard and American Express. Please note that we are unfortunately unable to accept prepaid cards, debit cards and Paypal payments.
My password is not working.
Please note that NFB.ca and the NFB DVD store require separate accounts. If you are having difficulties with our main nfb.ca website, please click here, enter your e-mail address and we will send you a temporary password. Note that you must enter your e-mail address (as opposed to your username) in order […]
Can I see my previous purchases?
Your purchases are always accessible here. You can also access this page manually by logging in to your account and selecting the “PURCHASES” icon in the left-hand menu bar, under your username. You can also view your order history here. You can access this page by clicking the link at […]
How do I change my profile information?
You can change your profile information here. Please note that you must enter your e-mail address (as opposed to your username) in order to log in to your account.
I am having trouble logging in to NFB.ca
Please read the list of suggestions below, make any required changes and try logging in again. Make sure you are using the correct e-mail address and password for your NFB.ca account. Please note that passwords are case sensitive. For example, “A” (uppercase) is different from “a” (lowercase). If you are […]