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I want to rent a film but your system is telling me that the film isn’t available in my territory.

  • Posted 10 December 2014
  • By National Film Board of Canada

Our system uses IP Authentication to identify your location. We then verify whether we have the distribution rights in your territory for the title you are trying to purchase. If the film isn’t available in your territory, it is simply because we do not have the rights to distribute that […]

How much time do I have to view a rental?

  • Posted 10 December 2014
  • By National Film Board of Canada

Each rented film is available for unlimited viewing for 48 hours from the time of the rental.

What system requirements are needed to watch videos on NFB.ca?

  • Posted 10 December 2014
  • By National Film Board of Canada

You’ll need to be equipped with the following: HTML5-friendly browsers Windows 2000 or higher with latest updates installed, or Mac OS X 10.10 or higher Chrome (Latest) + or Safari (Latest) + or Firefox (Latest) + or Internet Explorer 11.0+ To accommodate different Internet connection speeds, you can select various […]

Can I watch a film on my mobile device’s browser?

  • Posted 10 December 2014
  • By National Film Board of Canada

Yes, you can now watch films from NFB.ca on your mobile device browsers. We have successfully tested our films on the following phones: iPhone (4S, 5S, 6, 6S), iOS V8.x and up Android V4.4 and up, Samsung S3,4,5, Nexus9 (you may have to install a video player if not already […]

What is the difference between HD, SD and Mobile formats?

  • Posted 10 December 2014
  • By National Film Board of Canada

The difference is mainly in image quality and the size of the films. Purchasing a movie for download provides access to the selected resolution, as well as all lower resolutions. The HD formats are 1080p and 720p ( televisions and some computer screens) The SD format is 480p ( computer […]

What is the format of NFB digital films?

  • Posted 10 December 2014
  • By National Film Board of Canada

We have encoded our downloadable films in MP4 format with H.264 encoding and AAC sound. Films with subtitles are encoded in TTX format.

Are certain films only available in certain countries?

  • Posted 10 December 2014
  • By National Film Board of Canada

Yes. Some films are blocked in different countries depending on the territorial rights. If there is a particular film of interest to you, please contact us for more information.

Can I use a video adapter to watch films on my TV?

  • Posted 10 December 2014
  • By National Film Board of Canada

Yes, on most devices. For Apple products, you can also use Airplay to stream to your Smart TV.

How do I change the dimensions of an embedded video?

  • Posted 10 December 2014
  • By National Film Board of Canada

When you click on the embed icon (</>) on a film’s page, a black window will appear containing the embed code. By copying this code into your blog page, you will be able to identify the viewing thumbnail’s dimensions directly within the code, for example: You can modify the thumbnail’s […]

How can I embed videos on my blog, social networking site, etc.?

  • Posted 10 December 2014
  • By National Film Board of Canada

To embed one of our videos, click the share button located next to the like button, as shown in the image below.   A black window labeled SHARE will appear, along with two white boxes that each have a COPY button. Click the bottom COPY button, as indicated in the […]

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