If you are having issues purchasing a download, please click here. If you are not able to find the film that you downloaded, please click on the following link to download it again: https://www.nfb.ca/member/my-library. If the file that you downloaded seems to be defective, please click here. Click here to […]
I’m having issues with my rental on NFB.ca.
If you are having difficulty completing a rental transaction, please click here. If you are having problems viewing the film you’ve rented, please click here.
I’m having problems making a purchase on NFB.ca.
If you are receiving an error message during the purchasing process, please contact us, specifying the error code and which action you were trying to perform when you received the error message. If you are not able to log into your account, please click here. If you are having difficulties […]
What should I do if the film I downloaded doesn’t play properly or is corrupted?
Make sure you click on “Save As” when you begin the download and not simply “Open.” Choose a location to save the file, such as your desktop or the folder you use to store media files. Wait until the download is complete before opening the file in the media player […]
I’m having difficulties streaming a film.
If the player window does not appear on the film page, please update your browser. If you are still unable to see the film player, please contact us. Please let us know if you are trying to watch our films on a school network or via a proxy server. Be […]
The film I’m trying to watch keeps starting and stopping.
This is often caused by a slower or uneven internet connection. Here are a few easy ways to remedy this: Selecting a lower resolution for video playback* Using a wired connection instead of Wi-Fi Reducing the traffic on your network (downloading of other files at the same time, multiple users […]
I stop the film to let it buffer, but after I’ve clicked play again, all the streaming progress has disappeared.
Unfortunately, at this time our system does not allow users to load the film in advance of viewing. If you are having difficulties watching a film due to a slow loading speed, selecting a lower resolution can help correct this issue.
How do I find the films I have purchased?
How do I find the films I have purchased? You can access all the films that you have purchased here: https://www.nfb.ca/member/purchases/. Make sure that you are logged into your account in order to view the films in your library. Please note that you must enter your e-mail address (as opposed […]
Why can’t I find a particular NFB title on the site?
There are three reasons an NFB film might not be on this site: Rights: We may not have the rights to show the film online yet. Digitization: We may not have converted the film into the correct format to play online. Time: We’re working hard, but we may not have […]
Are subtitles available on downloaded or rented titles? Are they supported on my media player and portable device?
es, many of our available titles are subtitled for the hearing impaired and are supported by most media players. Refer to your player’s user manual to activate the subtitles. We have successfully tested our subtitles on the following players (using Mac OS 10.x and Windows XP, Vista and 7): QuickTime […]