We accept Visa, MasterCard and American Express. To make a purchase by cheque or money order, please contact our Client Relations and Support team. Please note that we do not accept prepaid credit cards, Visa Debit or PayPal
Why can’t I access my rentals on the NFB Films app?
Currently, the option to connect to an nfb.ca account is no longer available on the NFB Films app, which makes it impossible to access rentals from within the app. We are working on improving this feature to make rentals accessible across all your devices. Stay tuned for future updates.
How can I purchase a film in a digital format?
To find download-to-own (DTO) or video-on-demand (VOD) titles, use the Availability filters on our Explore all films page. Digital downloads To purchase a film in its digital format (standard or high definition), visit the film’s detailed web page on nfb.ca and go to the BUY section. If the film is […]
How to obtain MARC or KBART cataloguing files
There are two ways to obtain bibliographic files that can be used to integrate the films available on NFB.ca into your catalogue: through the OCLC knowledge base or by downloading them from NFB.ca with an account that has permission. OCLC offers the complete catalogue, in English and French, in KBART […]
I placed an order, but I haven’t received it. What can I do?
To check the status of an order placed with our team, please contact us by one of the following methods and provide us the order number and/or a list of items:
What happened to the Clips feature?
The Clips feature is no longer offered through NFB Education. If you have previously created clips, these will remain accessible through the Clips tab on the vertical banner to the left, but you will not be able to create new ones. As an alternative, My List allows you to bookmark […]
Will my Playlists continue to be available without CAMPUS?
Yes, your existing playlists will continue to be accessible when logged into your NFB account. These will appear in the Playlists tab on the vertical banner to the left. However, you will not be able to create new ones. This feature has been replaced by My List which allows you […]
What is Single Sign-On (SSO)?
Single Sign-On (or SSO) is an identity management method that allows users to log into multiple applications or services with a single set of credentials (username and password). By centralizing the login process, this authentication method allows you to create or use an account on our sites without having to […]
Research support: how to request access to our institutional archival documents?
The Institutional Archives Department preserves, arranges, and provides access to the NFB’s historical archives related to its works, creators, and programs, for students, professors, film specialists, as well as all researchers. For all research projects, please contact the Institutional Archives Department at: archivesdoc@nfb.ca. However, if you are interested in records […]
NFB Archives 2.0: Same Great Content, Great New Platform
After many months of planning and development, our brand-new platform is almost ready for its soft launch. In addition to a fresh look and feel, the website will offer many new features: Advanced search tools with a wide array of filters for more precise searching; Faster and easier downloads; A […]