Terms of use

Important notice:
Using the NFB’s digital platforms for institutional, educational and non-commercial purposes

All content available on the NFB’s digital platforms is protected by copyright. Any use of this content for institutional, educational and non-commercial purposes or any use other than for private purposes is expressly prohibited without prior written authorization from the NFB. By using the NFB’s digital platforms, you agree to abide by these Terms of Use. For further details, to obtain a licence or to check whether your organization already has a licence, please contact us.

Terms of Use of the NFB’s digital platforms
Educational, institutional and non-commercial use

Terms of sale of NFB products
General

Conditions of use of the NFB’s digital platforms

Last update: December 11, 2024

Ownership

All materials displayed or otherwise accessible through the digital platforms (nfb.ca, onf.ca, mobile applications and any other digital platforms, including, without limitation, films, news articles, text, photographs, images, illustrations, audio clips, video clips, computer software and code (collectively the “Content”) are protected under Canadian and foreign copyright or other laws, and are owned by the NFB, its licensors or the party accredited as the provider of the Content. In addition, the NFB’s digital platforms are protected under copyright law as a collective work and/or compilation pursuant to Canadian and foreign laws.

Over and above the access to the products available for sale on the NFB’s digital platforms, governed by the Terms of Sale of NFB products provided for below, the access to the digital platforms is authorized by the NFB to permit you to view, share and comment on the Content for the purposes of a private and non-commercial use and as provided for and authorized by the normal features of the NFB’s digital platforms and the following terms.

You shall respect all additional copyright notices, information and restrictions on or contained in any of the Content accessed through the NFB’s digital platforms. Any use, reproduction, alteration, modification, public performance or display, uploading or posting onto the internet, transmission, redistribution or other exploitation of the NFB’s digital platforms or of any Content, whether in whole or in part, other than expressly set out herein, is prohibited without the express written permission of the NFB.

Trademarks

NATIONAL FILM BOARD OF CANADA, OFFICE NATIONAL DU FILM DU CANADA, NFB and ONF are official marks or trademarks of the NFB. Other names, words, titles, phrases, logos, designs, graphics, icons and trademarks displayed on the NFB’s digital platforms may constitute registered or unregistered trademarks of the NFB or third parties. While certain trademarks of third parties may be used by the NFB under licence, the display of third-party trademarks on the NFB’s digital platforms should not be taken to imply any relationship or licence between the NFB and the owner of said trademark or to imply that the NFB endorses the wares, services or business of the owner of said trademark. Nothing contained on the NFB’s digital platforms should be construed as granting you any licence or right to use any trademark logo or design of the NFB or any third party, without the written permission of the NFB or the respective owner of any third-party trademark.

Submissions

The NFB’s digital platforms may provide features that allow you to post messages and content, to interact with the NFB and other users and to upload files, documents or other materials (collectively the “Submissions”). When using any of the features of the NFB’s digital platforms that allow you to post, upload or make Submissions, it is a condition of your use of the NFB’s digital platforms that you observe the rules of netiquette and that you do not: (i) restrict or inhibit any other user from using and enjoying the NFB’s digital platforms, interfere or attempt to interfere with the proper workings of the site or do anything which, in the sole discretion of the NFB, imposes an unreasonable or disproportionately large load on the NFB website infrastructure; (ii) post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, pornographic, profane or indecent information of any kind, including, without limitation, any Submission constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any local, state, provincial, national or international law or regulation; (iii) post or transmit any submission, including, without limitation, articles, images, stories, software or other material that violates or infringes upon the rights of others, including material which is an invasion of privacy or publicity rights or that is protected by any intellectual property rights, including, without limitation, copyright, patent, trade secret, trademark or other proprietary rights herein, or derivative works with respect thereto, without first obtaining permission from the owner or rights holder; (iv) post or transmit any Submission that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual, could be harmful to minors, harasses or advocates harassment of another person, provides material that exploits people under the age of majority in a sexual or violent manner, provides instructional information about illegal activities, including, without limitation, the making or buying of illegal weapons; (v) post or submit any Submission that solicits passwords or personal identifying information for commercial or unlawful purposes from other users; (vi) post or transmit any Submission that contains a virus or other harmful component, or provides or creates computer viruses; (vii) post or transmit junk mail, chain letters, unsolicited mass mailing or spam; or (viii) use the NFB’s digital platforms for commercial purposes, including, without limitation, posting, uploading or transmitting any Submissions that contain advertising or that engage in commercial activities and/or sales, or that involve contests, sweepstakes, barter, advertising and/or pyramid schemes.

By posting or uploading Submissions to the NFB’s digital platforms, you grant the NFB a royalty-free, perpetual, non-exclusive, irrevocable, unrestricted, worldwide licence to: (i) use, reproduce, store, adapt, translate, modify, make derivative works from, transmit, distribute, publicly perform or display such Submissions for any purpose; and (ii) to sublicense to third parties the unrestricted right to exercise any of the foregoing rights. In addition to the grant of the above licence, you hereby (i) agree to waive all moral rights in any Submission in favour of the NFB; (ii) consent to your name, address and e-mail appearing as the contributor of any submission, where applicable, and to the disclosure and/or display of such information and any other information which appears in or is associated with a submission; (iii) acknowledge and agree that the NFB is not responsible for any loss, damage, or corruption that may occur to your Submissions; and (iv) acknowledge and agree that any Submissions you provide for display on the NFB’s digital platforms will be considered non-confidential.

The NFB may review Submissions before they are posted. The NFB may refuse to post any Submission to the NFB’s digital platforms. The NFB reserves the right, in its sole discretion, to edit or remove any Submission, whether or not the Submission is in violation of the provisions hereof or otherwise objectionable. You acknowledge and agree that the NFB may, in its sole discretion, monitor the NFB’s digital platforms periodically and disclose any information as necessary to satisfy any law, regulation or other governmental or court request, to operate the Websites properly or to protect itself or other users of the NFB’s digital platforms. Any such disclosure shall be in accordance with the NFB’s Privacy Policy.

The NFB is not responsible for the Content of any Submission. Submissions represent the views and opinions of the person(s) posting the Submission and do not represent the views or opinions of the NFB.

While the NFB is under no obligation to investigate any complaint regarding any submission, it may, in its sole discretion, investigate complaints and take any actions it deems appropriate in the circumstances, including, without limitation, removing the offending communication from the Websites and terminating the submitting party’s right to access and use the NFB’s digital platforms (or any portion thereof).

Software licenses and ownership

All software embedded in or located on or at the NFB’s digital platforms, including, without limitation, all computer code of all types, including all files and/or images contained in or generated by such software (software) is protected by copyright and may be protected by other rights. All such software is owned by the NFB, its licensors or the party accredited with ownership of such software. You are hereby granted the right to access and use the software embedded and integrated into the NFB’s digital platforms, subject to (i) the terms and conditions of this agreement and (ii) any additional conditions which may be imposed on your access and use of such software.

If the NFB’s digital platforms provide software for download, unless otherwise provided, you are hereby granted, subject (i) to the terms of this agreement and (ii) to any other terms and conditions that may apply to your downloading and use of such software, a personal, non-transferable, non-exclusive licence to (i) install and run one copy of the software in object-code format on a non-networked computer for your personal, non-commercial use; and (ii) to reproduce the software only as reasonably required to install, run and make reasonable backup copies as allowed by law.

Except to the extent expressly permitted in this agreement, you may not: (i) use, reproduce, modify, adapt, translate, upload, download or transmit the software in whole or in part; (ii) sell, rent, lease, license, transfer or otherwise provide access to the software; (iii) alter, remove or cover any trademarks or proprietary notices included in the software; and/or (iv) decompile, disassemble, decrypt, extract or reverse engineer the software or assist others in doing so.

Nothing contained in the NFB’s digital platforms shall be construed as granting you any right, title, interest or other licence in or to any software embedded or integrated into the Websites or made available for download from the NFB’s digital platforms, including, but not limited, to any intellectual property rights in the software.

All software embedded or integrated into the NFB’s digital platforms is provided as is, without warranties of any kind, either expressed or implied, including, without limitation, any warranty (i) that the software is of merchantable quality or is fit for any particular purpose; (ii) that the software will conform with any specification(s) relating to the software; (iii) that the software will be free from material defects; (iv) that the software contains no computer viruses or other contaminants; or (v) that the software shall process date-related and time-related data without causing any processing interruptions, abnormal termination or process or manipulate any time-related data.

Third-party materials

Some of the materials and graphical elements found on the NFB’s digital platforms are subject to copyrights held by other organizations. In such cases, some restrictions on the reproduction of materials or graphical elements may apply and it may be necessary to seek permission from the rights holder prior to reproducing the material.

To obtain information concerning copyright ownership and restrictions on reproduction on this site, please contact us.

Hyperlinking notice

The NFB’s digital platforms contain links to third-party sites. The NFB provides these links only as a service and convenience to our visitors. We take no responsibility for the content on third-party sites including, without limitation, any representation or warranty regarding the legality, accuracy, reliability, completeness, timeliness, suitability of any content on any third-party website. The link to them in no way implies an endorsement or recommendation of the products, services or information found there.

A third-party site may have a privacy policy different from that of the NFB and may provide less security than the NFB’s digital platforms. The NFB disclaims all liability with regard to your access to linked sites. When you link to sites external to the NFB’s digital platforms, you do so at your own risk.

The NFB reserves the right to regularly review and re-evaluate any and all links and reserves the right to terminate any link without prior notification.

Requests for hosting links to third-party sites should be directed to info@nfb.ca.

Links to our digital platforms

You may create links to our digital platforms for non-commercial purposes only. These links should not be interpreted as a validation or endorsement or promotion of third-party content. If you wish to solicit a business relationship with the National Film Board of Canada, you need an explicit written agreement.

While the NFB encourages links to its digital platforms, it does not wish to be linked to or from any third-party website that (i) contains, posts or transmits any unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, pornographic, profane or indecent information of any kind, including, without limitation, any content constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any local, state, provincial, national or international law, regulation that may be damaging or detrimental to the activities, operations, credibility or integrity of the NFB or that contains, posts or transmits any material or information of any kind that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual, could be harmful to minors, harasses or advocates harassment of another person, provides material that exploits people under the age of 18 in a sexual or violent manner, provides instructional information about illegal activities, including, without limitation, the making or buying of illegal weapons; or (ii) contains, posts or transmits any information, software or other material that violates or infringes upon the rights of others, including material that is an invasion of privacy or publicity rights, or that is protected by copyright, trademark or other proprietary rights. The NFB reserves the right to prohibit or refuse to accept any link to its digital platforms, including, without limitation, any link that contains or makes available any content or information of the foregoing nature, at any time. You agree to remove any link you may have to the NFB’s digital platforms upon the request of the NFB.

All video content located on the NFB’s digital platforms is accompanied by an embed code (the “Embeddable Content”). By using the Embedded Content on a third-party website (“Third-Party Site”), you agree to be bound by the following terms:

Subject to the general conditions of use of the NFB’s digital platforms, the NFB grants you a non-exclusive, non-transferable licence to use the embeddable computer code to display on Third-Party Sites the Embeddable Content. You may not copy, re-publish, edit, alter, add to or use the Embeddable Content, embed code or embeddable player in any other way.
All title, ownership rights and intellectual property rights in and to the Embeddable Content, and any code made available by the NFB to embed the Embeddable Content and the embeddable player, shall remain the property of the NFB and/or its licensors.
You may not use the Embeddable Content on any websites that contain content described in the Links to this Site section.
The Embeddable Content is for your personal use only and cannot be used in any commercial way. You may not charge visitors any fee for accessing the Embeddable Content, use the Embeddable Content as a means to secure advertising, or commercialize the Embeddable Content or embeddable player in any other way.
You must create a link back to the NFB Websites on the pages of the Third-Party Sites where the Embeddable Content is displayed.
You may not directly or indirectly suggest any endorsement or approval by the NFB of the Third-Party Sites displaying the Embeddable Content or any non-NFB entity, product or content or any views expressed within Third-Party Sites without the NFB’s prior written approval.
You may not use the Embeddable Content in any way that could bring the NFB into disrepute or otherwise cause any loss or damage to the NFB.
You acknowledge that the NFB has sole editorial control over the Embeddable Content at all times and it may change or restrict, suspend or terminate any or all Embeddable Content or your access to the Embeddable Content at any time at its sole discretion without liability.
You acknowledge that the Embeddable Content is made available by the NFB on an “as is” and “as available” basis and the NFB gives no warranty of any kind in relation to the Embeddable Content, embed code or the embeddable player.

Official languages notice

The NFB’s digital platforms respect the Official Languages Act and the NFB is committed to ensuring all information on them is available in both French and English. However, users should be aware that some information from external sources is available as a courtesy and will only be available in the language in which it was provided. Some hyperlinks direct users to sites of organizations or other entities that are not subject to the Official Languages Act.

Accessibility notice

The NFB is committed to equitable access to information, regardless of the technologies used. We are continually striving to make our site accessible to all, including persons with disabilities and those who use assistive devices.

The NFB’s digital platforms are developed according to the Standard on Web Accessibility, including the accessibility standards informed by the Web Content Accessibility Guidelines (WCAG), 2.2.

Account creation

By creating your NFB account, you declare that you are authorized to create an account, that you understand these terms and conditions and that you agree to be bound by them.

To create an account, you must provide true, accurate, current and complete information. If the NFB has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, the NFB has the right to suspend or terminate your access to and use of the NFB’s digital platforms.

You must then choose a password. You assume full responsibility for protecting the confidentiality of your account and your password. You also assume full responsibility for all transactions carried out using your account or password.

You agree to notify the NFB immediately of any unauthorized use of your account or password.

The NFB’s use of any personally identifying information you provide as part of the account creation process is governed by the terms of the NFB’s Privacy Policy.

The NFB cannot and will not be liable for any loss or damage arising from the NFB’s failure or your failure to protect your password or account information.

Disclaimer of warranties

The NFB’s digital platforms and all Content are provided as is. By accessing and using the NFB’s digital platforms, you acknowledge and agree that use of the NFB’s digital platforms and the Content is entirely at your own risk. The NFB makes no representations or warranties regarding the NFB’s digital platforms and the Content, including, without limitation, no representation or warranty that:

the NFB’s digital platforms and/or Content will be accurate, complete, reliable, suitable or timely;
any Content, including, without limitation, any information, data, software, product or service contained in or made available through the NFB’s digital platforms will be of merchantable quality or fit for a particular purpose;
the operation of the NFB’s digital platforms will be uninterrupted or error free;
defects or errors in the NFB’s digital platforms will be corrected;
the NFB’s digital platforms will be free from viruses or harmful components; and that
communications to or from the NFB’s digital platforms will be secure or not intercepted.

Limitation of liability

Subject to applicable law, in no event shall the NFB, its officers, directors, employees, agents, licensors or their respective successors and assigns, be liable for any special, indirect, incidental or consequential damages of any kind, including, without limitation, any loss or damages in the nature of or relating to lost business, lost savings, lost data and/or lost profits, regardless of the cause and whether arising in contract (including fundamental breach), tort (including negligence) or otherwise. The foregoing limitation shall apply even if the NFB knew of or ought to have known of the possibility of such damages.

The NFB expressly disclaims any and all liability for the acts, omissions or conduct of any third-party user of the NFB’s digital platforms or any advertiser or sponsor of the website (collectively, “third-party user”). Under no circumstances shall the NFB and its officers, directors, employees, agents licensors, be liable for any injury, loss, damage (including special, indirect, incidental or consequential damages) or expense arising in any manner whatsoever from (i) the acts, omissions or conduct of any third-party user; and (ii) any use or inability to use any materials, software, content, goods or services located at or made available at any website linked to or from the NFB’s digital platforms.

If you decide to access or use any linked website or content, materials, software, goods or services from a website linked to the NFB’s digital platforms, you do so entirely at your own risk.

Indemnity

You agree to indemnify, defend and hold harmless the NFB and its officers, directors, employees, agents, licensors and their respective successors and assigns, from and against any and all claims, demands, liabilities, costs or expenses whatsoever, including, without limitation, legal fees and disbursements resulting directly or indirectly from: (i) your breach of any of the terms and conditions of this Agreement; (ii) your access, use or inability to access or use the NFB’s digital platforms or any website to which the NFB’s digital platforms are or may be linked to from time to time; (iii) your use of, reliance on, publication, communication or distribution, uploading or downloading of anything on or from the NFB’s digital platforms; and/or (iv) your violation of any law or regulation.

Governing legislation

The NFB is an agent of the federal Crown, which operates the NFB’s digital platforms from its offices located within the Province of Quebec, Canada. The NFB’s digital platforms are designed to comply with the laws that apply in Canada. By accessing or using the Websites, you agree that all matters relating to your access to, or use of, the NFB’s digital platforms and/or the Content shall be governed by the laws of the Province of Quebec and the laws of Canada, without regard to the conflict of laws principles thereof. You agree and hereby submit to the non-exclusive jurisdiction of the Federal Court of Canada and/or the courts of the Province of Quebec with respect to such matters.

Educational, institutional and non-commercial use

To use the content of the NFB’s digital platforms for educational, institutional or non-commercial purposes, it is necessary to first obtain a written licence. The non-exclusive licences granted by the NFB specify the conditions of use, in particular the permitted uses, duration, territory and any other relevant conditions. To obtain a user licence, please contact us.

Together with the general Terms of Use of the NFB’s digital platforms, the following Terms of Use govern your use of the NFB’s educational content in an institutional context (school, library, community centre, cultural organization, etc.).

Institutional licence

When you hold an institutional licence, you and your authorized users may use the NFB’s digital platforms and their content for bona fide educational and research purposes only, and may not use them in any commercial or for-profit manner (charging an entry fee is strictly prohibited). You may access the NFB’s digital platforms and their content outside of a school facility solely for bona fide educational and research purposes.

The NFB reserves the right to limit your and/or any users’ use of the NFB’s digital platforms in the event that the NFB, in its sole and absolute discretion, deems your and/or any users’ use thereof to be inconsistent with educational and research purposes, and/or inconsistent with these Terms of Use.

Limitations on use

You may not download (other than through page caching necessary for your use, or as otherwise expressly permitted by these terms of use or content designated on the NFB’s digital platforms as downloadable), modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, licence, create derivative works from, or offer for sale any information contained on, or obtained from or through, the NFB’s digital platforms, without the NFB’s express written permission. You may not circumvent, remove, alter, deactivate, degrade or thwart any of the content protections in the NFB’s digital platforms. You may not frame or utilize any framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of the NFB without our express written permission. You may not purchase search terms or use any meta tags or any other “hidden text” utilizing the NFB name or trademarks without our express written permission.

Availability

The availability of the content will change from time to time. The quality of the display of the streaming content may vary from computer to computer, and device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges. The NFB makes no representations or warranties about the quality of your instant watching experience on your display.

Communications from NFB

The NFB may periodically contact users for customer service purposes, including product information (such as product updates and content updates), as well as to ascertain subscriber/user satisfaction and preferences via surveys and questionnaires. By accessing the NFB’s digital platforms and their content, users consent to receive such communications.

You agree that the NFB may reference its business relationship with you in its marketing or sales materials.

No warranties, limitation of liability

The NFB’s digital platforms and their content are provided as is. The NFB may, in its sole discretion, make changes to its digital platforms and/or their content, including but not limited to modifying, adding and/or removing films or other content.

Termination

In the event that you breach any term of the subscriber agreement, or you and/or any of your authorized users breach these Terms of Use, the NFB may terminate the licence in whole or in part immediately upon written notice to you. Upon expiration of the term of the licence or prior termination, all access to and use of the NFB’s digital platforms and their content

Terms of sale of NFB products

The following Terms of sale of NFB products (the “Terms of sale”) govern the relations between the NFB and any user who purchases products from the NFB’s digital platforms.

The Terms of sale govern the transactions made from the NFB’s digital platforms related to products offered for sale via downloads and video-on-demand, as well as the sales of other products offered online by the NFB.

Since the services offered on the NFB’s digital platforms are likely to evolve, the Terms of sale are subject to modifications. Thus, you are invited to consult them before using the services of the NFB’s digital platforms.

The applicable Terms of sale are those that are accessible on the NFB’s digital platforms at the time of connection to the NFB’s digital platforms or at the time of the effective order.

Downloads and video-on-demand

You may download films and applications for personal or classroom use only. You must pay the institutional price for a film download if you want to use it in an institutional context (excluding educational institutions). Please note that films sold as downloads do not include additional material or clips. You can copy each file up to five times on various devices. Films purchased via download cannot be hosted on a streaming server. In the case of institutional servers or educational institutions, please contact a sales agent to discuss pricing.

Institutional prices cover film screening rights in institutional settings (excluding educational establishments) and for free public screenings.

You may rent films for personal use only or for a classroom, if you teach in a Canadian learning institution.

Online commerce conditions

The NFB’s digital platforms may allow you to purchase many different types of products and services online that are provided by the NFB (the “Wares and Services”). When ordering wares and services on the NFB’s digital platforms using the online payment form, you must provide complete and accurate personal information consisting of your name, address, telephone number, e-mail address, credit card information and shipping address, as well as any other information requested.

Your receipt of an electronic form or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Your submission of an order to us shall be deemed to constitute an offer to purchase, which shall remain open for a reasonable time, unless we agree otherwise, and will be deemed to be accepted by us only upon shipment of the Wares and Services. The NFB, in its sole discretion, reserves the right at any time after receipt of your order, to accept or decline your order for any reason, especially if the Wares and Services are listed at an incorrect price, due to a typographical error or an error in pricing information.

You acknowledge and agree that the price of the Wares and Services is subject to change without notice and that the Wares and Services are subject to availability. The sale of the Wares and Services is void where prohibited by law. The NFB also reserves the right to cancel or refuse an order in the case of non-payment of a previous order or if it turns out that you have not respected the Terms of Use and sale or the laws in force, in particular those related to copyright.

The NFB’s digital platforms may allow you to purchase many different types of products and services online that are provided by third parties (the “Third-Party Merchandise”). The NFB is not responsible for the legality, quality, accuracy, timeliness, reliability or any other aspect of any Third-Party Merchandise. If you make a from a third-party website linked from the NFB’s digital platforms, the information that you give, such as your credit card number and contact information, is collected by the third-party website and not by the NFB.

You release the NFB and its officers, directors, employees, agents and their respective successors and assigns from any damages that you incur, and agree not to assert any claims against them, arising from your purchase or use of the Wares and Services or Third-Party Merchandise made available by third-party platforms or third-party websites through the NFB’s digital platforms.

Your use of the NFB’s digital conclude contracts and to make online transactions. You acknowledge that your electronic validations mean you accept and express your intention to be bound and to pay for your purchases. Your acceptance and intention to be bound by those electronic validations apply to all transactions made on the Websites, including cancelation requests, policies, contracts and registrations. To access your downloads or video-on-demand files and store them, you may need certain equipment and software for which you are solely responsible.

After filling out the forms, you carry out your selected order by following the instructions displayed on the screen. At the end of the ordering procedure and before the final conclusion of the contract, a recap of your order is displayed on the screen for confirmation. In light of this recap, you may identify errors made in the entry of data and correct them, as well as confirm or cancel your order. The contract is final once you confirm the recap of your order.

The NFB will immediately send you an electronic confirmation of the details of your order. The transfer of ownership of the ordered products is subject to full payment of the price. The payment shall be considered complete upon effective receipt of the price by the NFB.

Intellectual property rights

You agree to comply with all copyright, trademark or intellectual property notices appearing on our products. In particular:

Any form of reproduction, in whole or in part, by any method now known or not yet known, is strictly prohibited without prior written authorization from the NFB;
You may not rent, sell, alter or redistribute our products, in whole or in part, or use them in any other way for financial or commercial gain.

Availability of products

The NFB does not guarantee that all films offered for sale are available in both English and French versions. The NFB offers its products only in the versions that are available and that already exist.

Territory of sale

The NFB offers its products for direct online sale only within Canada and the United States.

Prices

The prices to be paid are the prices shown for the products and vary by category of customer.

The applicable sales taxes are not included in the prices shown. Shipping and delivery charges (for products on a physical medium) and the sales taxes are additional.

Delivery Method	Ship Time	Total Shipping Price
Regular parcel (Canada Post)	3-6 business days after order is shipped (urban centres)	First item: $4.00 Each additional item: $0.75, up to a maximum: $50.00
XpressPost	2-3 business days after order is shipped (urban centres)	First item: $13.00 Each additional item: $1.25, up to a maximum: $100.00

All prices shown are in Canadian dollars.

The prices of products offered on the NFB’s digital platforms may be different from prices offered at other authorized points of sale.

The NFB reserves the right to change the prices of the products offered on these Websites at any time and without notice.

Paying for your orders

We accept VISA, MasterCard and American Express. If you wish to place your order by telephone or to send us your personal credit card information by fax and then complete the order by telephone, you may do so by contacting our Client Relations and Support team.

Product deliveries

The NFB will deliver products to the address in Canada or the United States that you indicate when you place the order. Delivery time for items in inventory is about one week, or two to three weeks for articles that are not available in inventory. The Canada Post delivery times mentioned above are in addition to these estimates. If you need more information about the delivery of your order, please contact our Client Relations and Support team.

Satisfaction guarantee

Our guarantee is simple. If you are not completely satisfied with the quality of the product you have purchased, we will offer you a full reimbursement in the case of a download or, in the case of a DVD, a reimbursement, exchange or credit within 30 days of the date of delivery.

Before returning a product, however, please contact Sales and Customer Service to obtain a Return Materials Authorization (RMA), which must appear on your return. Some restrictions may apply. Please include a copy of the packing slip with your return. Products on a physical medium (DVD) should be returned to this address:

National Film Board of Canada
P.O. Box 6100
Station Centre-ville
MONTREAL, Quebec
H3C 3H5

General

Force majeure

In the event of circumstances beyond our control or force majeure, the NFB will not be liable for failure to perform any of its obligations to you, in whole or in part, or for any damage or loss you may suffer.

Changes to the Terms of Use

By using the NFB’s digital platforms, you are agreeing to the Terms of Use. As our NFB’s digital platforms are constantly evolving, we reserve the right to modify the Terms of Use from time to time without prior notice. Such changes will become effective when the NFB posts the revised Terms of Use on its website. When we make material changes to the Terms of Use, you will be prompted to accept the revised Terms of Use when you log into your account. We will indicate at the top of the Terms of Use when it was last updated

Other

Any consent by the NFB to, or waiver of, a breach of this Agreement which you have committed, whether express or implied, shall not constitute a consent to, or waiver of, any other, different or subsequent breach. You may not assign or transfer this Agreement or any right or obligation hereunder. If any term or provision of this Agreement is held by a court of competent jurisdiction to be invalid, it shall be severed, and the remaining provisions shall remain in full force without being invalidated in any way. This Agreement is not intended to create a partnership, joint venture, or agency relationship between the parties. Except for any agreements with the NFB that expressly reference this Agreement, this is the entire agreement between you and the NFB relating to the matters contained herein.

If you have questions or comments, please contact us.

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