Contact the NFB
I’m having issues with my download on NFB.ca.
What should I do if the film I downloaded doesn’t play properly or is corrupted?
How do I find the films I have purchased?
Are subtitles available on downloaded or rented titles? Are they supported on my media player and portable device?
Can I get a refund for a movie I downloaded or rented?
Which media player is best for playing my download?
Can I download a purchase multiple times?
How do I purchase a downloadable film on NFB.ca?
How can I pay for the purchase of my rental or download?
How much hard-drive space does a downloaded film take up?
Which operating systems and media players are compatible with a downloaded file?
What are the system requirements to download a film on NFB.ca?
Do downloads support surround sound?
Can I watch my downloaded film on my TV? How?
I want to download a film, but your system is telling me that the film isn’t available in my territory.
How do I transfer my downloaded films to my portable device?
How long does it take to download a film?
What is the difference between HD, SD and Mobile formats?
What is the format of NFB digital films?
Are certain films only available in certain countries?